We strive to ensure that every customer is satisfied with their purchase. Our leather sleeves are crafted from premium full-grain leather and undergo a strict quality check before shipping. However, if you need to request a refund or return, please carefully read our policy.
Timeframe: You may request a return or refund within 30 calendar days from the date of delivery.
The item must remain in perfect, unused condition: no scratches, stains, odors, or visible signs of use.
Customers are required to provide photo or video evidence (preferably an unboxing video) if the product arrived damaged or defective.
We reserve the right to deny a return or refund if the evidence is not sufficient or if the item shows signs of use after delivery.
Refunds or returns are not accepted for:
Sale items or discounted products.
Gift cards.
Customized or personalized orders.
A refund request must be supported by photo or video evidence clearly showing the condition of the item upon delivery.
You are not required to send the item back for a refund, unless specifically requested by our team.
Partial refunds of up to 50% of the product’s value may be issued if the evidence supports that the product arrived defective or with damage.
Customers may choose to keep the product and request a partial refund, subject to approval.
Refund requests can be denied at our discretion if the provided evidence does not meet our requirements.
Shipping costs (initial or potential return shipping) are non-refundable.
If you wish to exchange your item (for another size or model), please contact us first at: moneybrand98@gmail.com
All exchange requests must be reviewed and approved by our team.
Photo or video proof of the item’s condition is required.
Exchanges are only possible if the desired item is available in stock.
If you receive a damaged or defective item, you must contact us within 48 hours of delivery.
You must provide clear photos or a video (preferably an unboxing video) showing the defect.
If approved, we will offer either:
A partial refund (up to 50% of the product’s value), or
An exchange, subject to stock availability.
Send an email to moneybrand98@gmail.com with your order number and a detailed explanation.
Attach photo or video proof of the product’s condition.
Wait for our team’s confirmation and decision.
If approved, we will process your partial refund or exchange.
Refunds or returns may be denied if:
The 30-day window has expired.
No sufficient photo or video evidence is provided.
The product shows clear signs of use after delivery (scratches, stains, damage, odors, etc.).
The claim appears fraudulent or inconsistent with the provided evidence.
All shipping costs are the customer’s responsibility.
We are not responsible for lost or damaged shipments if you choose to send an item back without our approval.
For any questions related to refunds or returns, please reach us at:
📩 Email: moneybrand98@gmail.com
🌐 Website: www.ayon.us
🔑 Important: By placing an order in our store, you agree to this Refund & Return Policy.